Managed and optimized multi-ERP systems (Acumatica & NetSuite) post-acquisition, ensuring 99.9% system uptime and performance for critical business operations.

Led company-wide efforts to introduce standardized software solutions and processes, enhancing operational consistency and reducing manual efforts by 15%.

Spearheaded the ground-up implementation of NetSuite as the company's first ERP system, successfully migrating all financial and operational data from QuickBooks within 6 months.

Collaborated with 10+ clients to implement, customize, and optimize Acumatica ERP solutions, tailoring systems to specific business needs and driving enhanced operational capabilities.

Provided expert guidance on system configuration, workflow design, and process automation, leading to measurable improvements in operational efficiency and system utilization.

Conducted comprehensive training sessions and provided ongoing support to over 50 end-users, ensuring successful platform adoption and maximum utilization of the Acumatica platform.

Analyzed complex client requirements and developed detailed technical specifications, coordinating with development teams to deliver seamless integrations and customizations, enhancing system functionality.

Maintained up-to-date knowledge of Acumatica features and updates, consistently recommending best practices to drive continuous improvement in client ERP environments.

Oversaw the entire Acumatica ERP System, managing 2 ERP Product Associates and VAs to optimize process improvement, system health, and performance.

Collaborated with the Development Team to maintain Acumatica's backend, including SQL database and API integrations, ensuring data integrity and system stability.

Led process improvement enhancements, including business events, automations, and import/export scenarios, reducing manual data entry by 20% and manipulation company-wide.

Administered and optimized the Acumatica ERP system, developing and integrating new software solutions that aligned with evolving business needs, improving system functionality by 25%.

Managed 3 large, complex cross-functional projects, collaborating directly with owners and multiple stakeholders to ensure on-time delivery and strategic alignment.

Developed custom reports, inquiries, and customizations for the ERP system, enhancing data accessibility and decision-making capabilities for over 50 users.

Led a team of 4 developers and support engineers, driving a 15% increase in productivity through efficient project execution and technical guidance.

Developed and maintained both back-end and front-end components of 5+ business-critical applications, ensuring robust functionality and user experience for internal teams.

Executed comprehensive QA tests, identifying and resolving over 100 defects, which optimized application usability and performance by 10%.

Analyzed complex business and customer requirements, collaborating with C-Level Executives to create precise technical documentation and user manuals, improving clarity by 30%.

Gathered detailed requirements from over 20 stakeholders to develop, maintain, and enhance various products, ensuring alignment with user needs and business objectives.

Assisted with the successful launch of a Yelp API-driven app and a dashboard for corporations, influencers, and marketers, contributing to a 10% increase in successful Snapchat campaigns.

Demonstrated outstanding SDLC processes across 7+ projects, ensuring high-quality software development and on-time delivery.

Planned and conducted effective demos and training sessions for various products, facilitating user adoption and understanding for over 30 internal customers.

Met regularly with internal customers to identify user needs and gather valuable feedback on deployed product versions, driving continuous improvement cycles for 3 key products.